Refund and Returns Policy
At ArtXpress.pk, we take pride in delivering high-quality, custom-made metal posters designed to your specifications. Because our products are made to order, they are non-returnable and non-exchangeable, except in the case of defects or damage during delivery.
Return and Exchange Eligibility:
- Returns or exchanges are allowed only for items that arrive defective or damaged.
- Custom-made products are non-refundable for any reason other than defects.
How to Report Damaged or Defective Items:
- Contact us at info@artxpress.pk or via WhatsApp within 48 hours of receiving the product.
- Provide your order number and photos of the damage or defect.
- Once the issue is verified, we will arrange for a replacement or issue a refund.
Refund and Replacement Process:
- Approved refunds will be processed within 7-10 business days and credited to the original payment method.
- Replacement items will be dispatched at no additional cost.
Shipping Costs:
- For defective or damaged items, return shipping fees will be covered by ArtXpress.pk.
- Original shipping costs are non-refundable.
Non-Returnable and Non-Exchangeable Items:
- All custom-made products (unless defective).
- Personalized items designed specifically for the customer.
For any questions about our policy or to report an issue, please reach out to info@artxpress.pk.